Kicked from server after 2mins EU2

PVP Warfare forum for discussion, suggestions, and bug reporting for current and upcoming versions
Zapata
Community Member
Posts: 27

Kicked from server after 2mins EU2

Post#1 » Wed 27 Dec, 2017 7:09 pm

Hello,

Starting yesterday EU2 kicking me out all the time after 2mins in game.

No problem for other servers...

EU2 has different setting for max packet loss or max desync ?

https://imgur.com/CRQ1i3r

User avatar
scratch
Community Member
Posts: 959

Re: Kicked from server after 2mins EU2

Post#2 » Wed 27 Dec, 2017 7:25 pm

It's random bis bug with client not responding.. Will be auto solved after mission end
the floor is lava!

User avatar
GiPPO
EUTW Management
Posts: 7132

Re: Kicked from server after 2mins EU2

Post#3 » Wed 27 Dec, 2017 7:35 pm

Hello,

That is weird, especially because the kick message is "client not responding".
All servers have the same setting. Looked into server logs, no other reason, just "client not responding".

Maybe server restart will solve the issue.
"If It Isn't Documented, It Doesn't Exist"

Zapata
Community Member
Posts: 27

Re: Kicked from server after 2mins EU2

Post#4 » Thu 28 Dec, 2017 8:46 pm

Today still kicking me

User avatar
GiPPO
EUTW Management
Posts: 7132

Re: Kicked from server after 2mins EU2

Post#5 » Fri 29 Dec, 2017 9:54 am

Zapata wrote:Today still kicking me


Servers got restarted, let me know if it still happens.
"If It Isn't Documented, It Doesn't Exist"

User avatar
scratch
Community Member
Posts: 959

Re: Kicked from server after 2mins EU2

Post#6 » Fri 29 Dec, 2017 8:53 pm

GiPPO wrote:Servers got restarted, let me know if it still happens.

got session lost message, after 2 minutes on server (checked on #3 and #4 servers)
edit: incorrect - seems it not binded with time
the floor is lava!

Bashka_IF
Community Member
Posts: 4

Re: Kicked from server after 2mins EU2

Post#7 » Fri 05 Jan, 2018 2:10 am

Yesterday it started to happen to me
after 1-2 minutes disconnects wwith BE:Client Not Responding message
my ping is 50-70
on eu#1, eu#4
help !!
I can no problem play on other (Zeus, Wastelend, Battle Royale) servers with enabled BE.

Syn
Donator
Posts: 3

Re: Kicked from server after 2mins EU2

Post#8 » Sat 06 Jan, 2018 8:41 pm

This problem started with me about 20 minutes ago aswell, I was playing on the server earlier today, without issues..
Only thing I've done that's "new".. I downloaded CUP Terrain on A3Launcher, but it's not even activated. :o

Edit: I tried reinstall BattlEye, but it didn't work :(

Edit 2: I can play on MGT Exile servers without any problems.

Bashka_IF
Community Member
Posts: 4

Re: Kicked from server after 2mins EU2

Post#9 » Thu 11 Jan, 2018 6:12 pm

Bashka_IF wrote:Yesterday it started to happen to me
after 1-2 minutes disconnects wwith BE:Client Not Responding message
my ping is 50-70
on eu#1, eu#4
help !!
I can no problem play on other (Zeus, Wastelend, Battle Royale) servers with enabled BE.

somehow it is fixed now, tried eu1.
would like to hear something was changed and this is reproduceble bug or fixed.

MRabbit
Donator
Posts: 163

Re: Kicked from server after 2mins EU2

Post#10 » Sat 13 Jan, 2018 3:06 pm

At the moment I have this problem... :/


EDIT: Happens only on Server #2, on Server #1 everything was fine.

Bashka_IF
Community Member
Posts: 4

Re: Kicked from server after 2mins EU2

Post#11 » Tue 20 Nov, 2018 9:34 pm

it is happening again - EU #2 kicks me for no reason (

BlackPixxel
Donator
Posts: 8

Re: Kicked from server after 2mins EU2

Post#12 » Wed 21 Nov, 2018 1:21 am

I had the problem once and restarting my router fixed it.

User avatar
MortarMan
Donator
Posts: 7

Re: Kicked from server after 2mins EU2

Post#13 » Wed 21 Nov, 2018 11:44 am

In the last couple of days the same is happening to me. I get disconnected 3-5 times a day, usually with "no connection" message and timer counting seconds before it kicks me out. I haven't experienced that for months.

I suspect something changed on the server side - I restarted my router many times with no effect.

Torpedos
Donator
Posts: 6

Re: Kicked from server after 2mins EU2

Post#14 » Tue 08 Jan, 2019 5:14 pm

happens with me again, after provider random drop connection((( help only full EUTW server reastart. Any other solution? if not plz RESTART SERVER its help :|

User avatar
GiPPO
EUTW Management
Posts: 7132

Re: Kicked from server after 2mins EU2

Post#15 » Wed 09 Jan, 2019 12:09 am

Torpedos wrote:happens with me again, after provider random drop connection((( help only full EUTW server reastart. Any other solution? if not plz RESTART SERVER its help :|


Sent this via PM too:

Hello! I cannot always restart the server, especially when there are players on it.
I have read about the issue and seems like changing your IP helps. If you have a dynamic IP connection, you can just force a reconnect on your PC (or router if you use one) which would get you a new IP.

Have you crashed on the server?
"If It Isn't Documented, It Doesn't Exist"

User avatar
S3Savage
Donator
Posts: 110

Re: Kicked from server after 2mins EU2

Post#16 » Thu 31 Jan, 2019 9:14 pm

This is a common problem with Battleye.
As a matter of fact, this problem has not been fixed for over 4(!) years and happens in multiple other Battleye games too (Day-Z, R6, pubg).

We had this issue multiple times in the past; you crash while ingame and, if unlucky, cannot last more than 2-4 minutes w/o beeing kicked on that specific server.
I also have this problem at the moment on server #2.

All those "fixes" you can find online do not help.
What have shown to help are two things only:

1.) Getting a new external IP. This is not possible for some users and/or configurations.
2.) The server needs to be restarted.

This seems to have something to do with how Buggleye stores and handles your game state.
Maybe it still uses the old session data which is stored in memory and tries to communicate weirdly with the client. That leads to the client discarding communication data and the server interprets this as "not responding".

As recommended some time ago: Maybe a scheduled server restart at 07:00 in the morning (nobody is playing at that time anyways) would help to work around the fact that one cannot play for multiple days in succession.

Cheers

3Hugger
Community Member
Posts: 242

Re: Kicked from server after 2mins EU2

Post#17 » Fri 01 Feb, 2019 12:02 pm

Instead of asking for a server restart, which involves many more then just a few players, I would recommend to first try to fix the local side of the network: i.e. your WAN access point (router), if you understand the specifics you may not need to restart the whole network. For those who do not know how or can't influence the specifics:
Turn off your router, disconnect the power for few minutes, turn it back on.

This may already address more then half of the potential factors at play.
Resulting in a fair change of being able to reconnect (temporarily) again.

The second extended version would be to refresh the WAN connection (router restart as above), meanwhile restart your pc and wait until the server did start a new layout before connecting to a server again. (Of course, this checking of the server has to be done without using any local network connected device, so without direct access to the server, with other words, maybe your smartphone internet connection (3g/4g/w/e) or website checks only, thus not from within Steam.

Then the next step could be an EUTW server restart.
But as GIPPO said, this affects more then just a few players and requires an EUTW server admin to act.

Toma
Community Member
Posts: 94

Re: Kicked from server after 2mins EU2

Post#18 » Fri 01 Feb, 2019 9:26 pm

3Hugger wrote:Instead of asking for a server restart...

But atm ONLY server restar CAN fix this problem 100%:
BattleEye:
"This is definitely an engine issue. Arma 3 has been known to have such issues related to BE packets, so we will have to forward you back to them unfortunately. We will also notify them of this. "


...and you have Dwarden on EUTW Discord and you can ask him how long they have come to solve this problem :cheers:
The Tall Man 08/31/2018
Yes, Battleye keeps the session open after you get force disconnected, so until you change ip or the server restarts your connection is "live"

Dwarden 08/31/2018
we will try look into that ^ problem next week, keep nagging me about

User avatar
S3Savage
Donator
Posts: 110

Re: Kicked from server after 2mins EU2

Post#19 » Fri 15 Feb, 2019 5:27 pm

We recently had good experience with restarting your client (read: "restart Winblows") before trying to rejoin after an Arma crash.

Can't verify for sure whether this fixes the problem as not all crashes tend to trigger this bug.
But it would be worth a try next time your game crashes.

Toma wrote:But atm ONLY server restart CAN fix this problem 100%:

Yup, this is the real solution at the moment as some people use enterprise carrier access and have a designated IPv4 address which will not change ever.

Also, a periodic restart of the EUTW servers early in the morning (when no one is playing) would't hurt either. Not just because of security update deployment but also to fix some people are unable to play on the server for multiple days in a row.

TheMasterofBlubb
PVP Warfare Admin
Posts: 364

Re: Kicked from server after 2mins EU2

Post#20 » Fri 15 Feb, 2019 7:41 pm

@S3Savage i usally retsart the servers every 1-3 days.

MRabbit
Donator
Posts: 163

Re: Kicked from server after 2mins EU2

Post#21 » Mon 18 Feb, 2019 11:31 pm

Why dont you put automatically restart into the system like every night at 3 or 4am ???

TheMasterofBlubb
PVP Warfare Admin
Posts: 364

Re: Kicked from server after 2mins EU2

Post#22 » Tue 19 Feb, 2019 12:51 am

Its quite complicated since Arma 3 doesnt have such a build in function

MRabbit
Donator
Posts: 163

Re: Kicked from server after 2mins EU2

Post#23 » Tue 19 Feb, 2019 8:32 pm

All other servers can manage automatically restarts, im not into programming, but it should at least be possible. It would help alot

TheMasterofBlubb
PVP Warfare Admin
Posts: 364

Re: Kicked from server after 2mins EU2

Post#24 » Wed 20 Feb, 2019 2:05 am

most server use autosave function thus they just kill the exe at a specific time and restart it thats not a problem since all states are saved. EUTW doesnt use any Save so when you restart a server its wiped and a new round starts. So if the system kills the server in a ongoing round its bad.

Limdi
Donator
Posts: 309

Re: Kicked from server after 2mins EU2

Post#25 » Wed 20 Feb, 2019 9:08 pm

What is the usual population at 4AM? Probably 0 so no one would be affected.

Except for the state in the current layout rotation. Is it difficult to save that and reload that on restart?

Who is online

Users browsing this forum: No registered users and 5 guests